Terms and Conditions
Wow Revision Policy
Revisions are available based on the package you selected. Customers are entitled to an infinite number of free changes, which we provide at no additional charge as long as the design and concept stay unchanged. Revisions would have a 48-hour turnaround time.
Wow Refund Policy / Money Back Guarantee
Until Wow Logo Design decides to cancel or ends your contract for a cause other than your breach or non-performance, any deposited fees for a project (long or short) will not be reimbursed after delivery unless the initial design concepts are accepted or a revision is requested.
All the requests made related to refunds will be addressed as per the following arrangements:
- You can submit a request once the initial logo concepts have been provided. Once you approve or request changes to the first designs, the refund offer becomes void, and refund requests will not be entertained.
- You will be eligible for a full refund only in such a case where you request a refund before the initial design concepts are provided (less than 10 percent fees including services & processes)
- You will receive a 66 percent return only if your refund request submission is made within 48 hours (less than 10 percent fees for services & processes)
- You will be entitled to a 33 percent return only if your request for a refund is made between 48 and 120 hours after getting the initial design (less than 10 percent fees for service & processes).
- Refund requests will not be entertained beyond 120 hours; however, because we aspire for 100% customer satisfaction, you are urged to reach us if you have any problems.
- You will not be entitled to a refund if you do not take any action on your order within 30 days of ordering it. You’ll have to pay a cost to reactivate your order related to the design, which varies based on the project.
- No refund requests will be accepted after the final files have been provided.
- There will be no returns on website packages once the development has been done and the website has gone online.
- No refund requests for video animation packages will be accepted after the storyboard has been designed.
- All the requests related to refunds have to be sent directly to the customer service department. Wow Logo Design has the right to decide on your request, whether approved or disapproved on individual case-by-case grounds that will also cover your basis of violation of the user agreement.
- The refund policy that we imply for custom packages of Wow Logo Design will be applied to single packages of the designs.
- If you place an order for a logo and web design services and, for instance, approve the logo, you can only request a refund for the website service during the design period.
- For a refund request, a good justification must be presented, which must be verified considering the previously provided design brief and client feedback for modifications. A refund will only be provided if the concept did not meet the requirements of the brief.
- The money-back promise is predicated on the order being placed honestly. When a consumer makes design orders with numerous design agencies for the same task in the hopes of earning a refund, we do not consider it to be in good faith. In any case, we reserve the right to decline a refund request.
- Customer feedback is required for all design work prior to completion, thus it’s only reasonable that the customer takes active participation and provides feedback in order to get the desired results.
- Our 100% unique design guarantee permits you to a re-draw if our designed logo is deemed to be highly comparable to another logo design that may already exist. Any resemblance to an existing design is completely accidental, and Wow Logo Design will not be found accountable or compensated. It is the client’s duty to always have their artwork copyrighted.
Refund Claiming Criteria
To smoothly get a refund, kindly ensure you match the requirements as stated in the terms and conditions. Only then your refund request will be approved. To get your refund, you can contact us in one of the three ways mentioned below:
We will endeavor to resolve your issue as soon as possible using our revision policy, or we will inform you via email about your refund request approval from our refund department. Following the return, Wow Logo Design would get your design rights, and you would be unable to exhibit any variation of the company’s design. It’s also worth noting that:
Because the design rights have been given to the company, you acknowledge that you will have no right (direct or indirect) to utilize any answer or other content, work product, or media and that you will have no ownership stake in or to the same.
Wow Logo Design would submit information about the refunded designs’ Copyright Acquisition with government copyright agencies, preventing the designs/ ideas to be plagiarised or reused similar to the actual design in the future. If you have any questions or reservations regarding our return policy, feel free to contact us at [email protected].
The My Account feature is an excellent communication tool. Check your account section for any queries, concerns, or further directions that the designer may need. If you do not access or utilize the Account Area on a frequent basis, you will not be entitled to a refund. You can call or email the support team at any time if you have any issues regarding how to use the area.
Quality Assurance Policy
In order to fulfill your desired satisfaction, our designers do not vary from the requirements supplied by you in the order form. The designs are designed after significant research to ensure that they are of great quality and one-of-a-kind.
100% Guaranteed Satisfaction
We modify and revise the requested design until you are entirely happy (depending upon your package).
Domain and Hosting
Domain and hosting will be provided at no cost with website packages where appropriate. In third-party email applications such as Outlook, all email accounts mentioned with website packages can be set. A total of 10MB of storage space will be allotted to each email account. If you do not host your website with us, we will not supply email accounts.
On the date provided on the “Order Confirmation,” all design order files are transferred to My Account. The client is additionally notified by e-mail that the design they ordered has been sent to their designated account area.
The date and time the design order is delivered to the client’s account area determine all revision and refund policies. On the date provided on the “Order Confirmation,” all design order files are delivered to “My Account.” The client is additionally notified by e-mail that their design order has been sent to their designated account area.
The designated date and time of the design order are delivered to the client’s account area to determine all revision and refund policies. Within 5 to 7 days of receiving your order, you will receive an e-mail with your customized design.
For an additional $100, we offer a RUSH DELIVERY option that helps facilitate your first logo samples within 48 hours! If you require any extra assistance, please contact our Customer Support Center, which is available 24 hours a day, 7 days a week.
We retain a track of your completed designs until we’ve given you the final files. If you require the final files again, we can provide them upon request.
The support team of Wow Logo Design is always available to resolve the queries. You are free to reach out to us and will get in touch with you with the appropriate response at our earliest.
By reading our terms and conditions, you acknowledge that Wow Logo Design is not responsible for any communications sent from email addresses not preceded by our domain, such as “..@ Wow Logo Design.com” or/and any toll-free line not featured on our website. Wow Logo Design is not responsible for any losses incurred as a result of such correspondence. As stated on the Wow Logo Design Website, we solely assume responsibility for correspondence via email address(es) under our domain name or/and by toll-free phone.
100% Unique Design Guarantee
At Wow Logo Design, we promise that all of our customers’ logos are produced from the ground up. This way, you’ll get a logo that’s personalized to your unique requirements. Your logo will be unique and will impress your clients, we guarantee it.